We will answer your question by email. We aim to reply within 24 hours but at busy times this may take a little longer. If you have not received a reply within 72 hours please contact us again but please check your Junk or Spam folder for a reply from us before doing so.
Although this is an email service sometimes we may need to contact you by telephone for more information. Please provide us with your correct telephone number. We will not sell your telephone number to any other companies. We will send you an email to let you know when we will ring - so again please check your emails.
If you do not want us to contact you by telephone please say this in your email and we will respect your wishes.
If you are looking for a telephone number for a particular claim try our useful numbers page here.
WHY NOT TRY OUR NEW SERVICE AND TEXT YOUR QUESTION TO
If you prefer to write to us, our address is:
Benefit Information Services, PO Box 2040, Preston, PR5 9AL
"I used your sample for ESA for CFS and was awarded it for 2 Years." E.M.
Claiming benefits usually involves completing a lengthy claim form. The answers you give go a long way to deciding if you get the benefit but there may be a face to face assessment before the decision is made. It is vital to get the form right and worded in the correct way. A Tribunal Judge recently wrote in his explanation for a decision: "In the claim pack Mr B did not reply to the question asking him how far he can normally walk." Need we say more?
Click here to view the available sample forms
I just wanted to take some time out and thank all of you for your help, support and understanding in winning both my cases for DLA and ESA. I don't know where I would have been without you!
Jennifer
